Terms of Service

Effective 1 November 2026 · Version 1.0

These terms are the agreement between you and me, Jason Penner, sole proprietor of The Performance Method. They apply when you use the website, create an account in the app, buy a program or coaching, or book a consult. By doing any of those, you're agreeing to them. If you don't agree, please don't use the service.

1. What you're getting

Check-ins and calls happen on the schedule for your tier. Coaching isn't on-demand messaging, and I don't guarantee replies outside that schedule. Current prices are on the website; the price you pay is the one shown at checkout.

2. This is exercise coaching, not medical care

I have a Bachelor of Exercise and Sport Science from the University of Manitoba and more than 15 years of experience coaching clients. I'm not a physician, physiotherapist, dietitian or other health professional, and nothing I provide is medical advice, diagnosis or treatment. I don't claim that any program treats, cures or prevents a medical condition.

Any nutrition information I share is general, not a meal plan or medical nutrition therapy.

Talk to your doctor before starting a new exercise program, especially if you have a health condition, are pregnant, or are returning from an injury.

3. Screening and your responsibilities

Before Monitored or Custom coaching starts, you'll complete the PAR-Q health screening. You agree to:

• answer it honestly and completely
• get medical clearance when the screening says you need it, before starting
• tell me promptly about any new injury, pain, illness, medication change or pregnancy
• stop any exercise that causes pain, dizziness, chest discomfort or shortness of breath beyond what's expected, and get medical help if needed
• use equipment that's in good condition and a training space that's safe

If your screening flags something, your first workout stays locked until clearance is recorded.

For Monitored programs, the app uses your screening and program-fit answers to decide automatically whether a program is a reasonable match. It's a rules-based check, not a medical assessment. If it says a program isn't a fit, you can book a free consult with me instead.

4. Assumption of risk

Exercise carries real risk, including muscle strain, joint injury, falls and, rarely, serious cardiac events. You'll be training on your own, at a place and time you choose, without me physically there. You understand these risks and accept them, and you're responsible for deciding whether each session is safe for you that day.

5. Payments, renewals and cancellations

• Payments are processed by Stripe. Prices are in Canadian dollars and include or exclude applicable taxes as shown at checkout.
• Subscriptions (Self-Directed, Custom) renew automatically at the end of each billing period until you cancel. You can cancel any time in the billing portal in the app. Cancellation takes effect right away, and I refund the unused part of the current billing period.
• Founding rate: Custom clients who join at the founding rate keep it for as long as their subscription stays active without a gap.
• Monitored is a one-time payment for one 12-week program.
• Refunds: Monitored is refunded in full if we agree at the week-1 check-in that the program isn't a fit for you. After that check-in, Monitored isn't refundable. Subscriptions are refunded pro rata when you cancel, as above.
• I may change prices with at least 30 days' notice. A price change applies from your next billing period after the notice.

6. Your account

• You must be 18 or older.
• Keep your sign-in secure and don't share your account. You're responsible for activity under it.
• Give accurate information and keep it up to date.

7. Fair use

You agree not to:

• share, resell, copy or publish programs, workouts, videos or other material from the service
• try to access other people's accounts or data, or interfere with how the app works
• use the service for anything unlawful or abusive, including toward me

I can suspend or close an account that breaks these terms. If I close a paid account for a reason other than a breach, I'll refund any unused prepaid period.

8. Ownership

The programs, workouts, exercise library, videos, written material and the app itself belong to me. Your subscription or purchase gives you a personal, non-transferable licence to use them for your own training while your access lasts.

Your workout logs, notes and check-in answers are yours. You give me permission to use them to coach you and run the service, as described in the Privacy Policy. I'll only share your story or results publicly with your separate, explicit permission.

9. Results

Progress depends on things I don't control: consistency, sleep, nutrition, stress, health and genetics. I'll do my job well, but I don't promise any specific result or timeline.

10. Limits on my liability

To the extent the law allows:

• the service is provided as-is, and I don't guarantee the app will always be available or error-free
• I'm not liable for indirect or consequential losses
• my total liability to you for any claim is limited to what you paid me in the 12 months before the claim

Nothing in these terms limits liability that can't legally be limited, including for my own gross negligence.

11. Third-party services

The service relies on providers such as Google, Stripe and, if you connect it, Strava. Their own terms apply to your use of them, and I'm not responsible for outages or changes on their side.

12. Changes to these terms

I may update these terms. Each version is dated and numbered, and the app records which version you accepted and when. For meaningful changes, I'll give you at least 30 days' notice by email or in the app. If you keep using the service after that, the new terms apply; if you don't agree, you can cancel before they take effect.

13. Governing law

These terms are governed by the laws of Manitoba and the federal laws of Canada that apply there. If we have a dispute, let's try to sort it out directly first: email me at jason.penner.83@gmail.com. If we can't, the courts of Manitoba have jurisdiction, unless consumer protection law where you live gives you the right to bring a claim there.

14. Contact

Jason Penner, The Performance Method · jason.penner.83@gmail.com